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Preventing Scams in the Renovation Industry: 3 Essential Measures for Companies

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In recent times, there has been a concerning rise in scams committed by employees within the renovation industry. One notable case is that of The Curtain Expert, where an employee allegedly cheated the company out of $60,000. This incident highlights the need for companies to take proactive measures to prevent such scams from occurring. In this blog post, we will discuss three essential measures that companies can implement to eliminate scams committed by their employees in the renovation industry.

1. Have a One-Platform Unified Business Management Solution

One of the key steps to preventing scams in the renovation industry is to have a unified business management solution. This means having a centralised platform that integrates various aspects of the business, such as customer management, project tracking, and financial transactions. By having all information in one place, companies can easily monitor and detect any discrepancies or fraudulent activities.

With a unified business management solution, companies can track customer interactions, monitor project progress, and keep a record of financial transactions. This enables them to detect any irregularities quickly. Additionally, having a centralised system makes it easier for companies to identify patterns or trends that may indicate potential fraudulent activities.

2. Implement an Accounting Software That Generates Quotations and Invoices Within the App

Another crucial step in preventing scams committed by employees is to implement an accounting software that generates quotations and invoices within the application itself. This eliminates the possibility of manual edits or alterations by unscrupulous employees.

By using an accounting software integrated into the business management solution, companies can ensure that all quotations and invoices are standardised and tamper-proof. The software should generate documents with unique identifiers, such as invoice numbers or QR codes, to prevent any unauthorised modifications. This way, customers can trust the authenticity of the payment details provided.

3. Educate Customers to Only Make Payments to the Company’s UEN

While companies can take internal measures to prevent scams, it is equally important to educate customers about the risks and precautionary steps they should take. One effective way to do this is by informing customers to make payments only to the company’s Unique Entity Number (UEN).

Companies should emphasise that payments made to individuals or personal accounts are not authorised and may be fraudulent. Educating customers about this potential risk will help them identify and report any suspicious payment requests. Additionally, it is advisable for companies to communicate this information clearly on their website, invoices, and other customer-facing platforms.


Scams committed by employees can have severe financial implications for companies in the renovation industry. To safeguard their businesses and protect their customers from such fraudulent activities, companies must implement preventive measures. By having a one-platform unified business management solution, using accounting software that generates tamper-proof documents, and educating customers about payment protocols, companies can significantly reduce the risk of scams within their organization. It is crucial for companies in the renovation industry to prioritise these measures to maintain trust, integrity, and financial security in their operations.

DesignDen is a ERP solution developed by Leaptechnology which businesses can use as a countermeasure against such scams. Contact us today for a free demonstration of how DesignDen can help your business today!